Cloud Email Backup

Data is precious, and needs protection!

This includes the email messages and attachments stored in Microsoft Office 365 or Google GSuite accounts. Invoices, contracts, purchase orders, personal and/or confidential information, project details, approvals… so much business-critical information goes through email.

Here are five scenarios where your email is at risk:

• Accidental Deletion by Users
• Destructive Update by Users
• Malicious Damage by Users
• Accidental Damage by Provider
• Malicious Damage by Attackers

Does this actually happen? Yes, as the following stories illustrate…

1

Accidental Deletion by Users
Sarah is cleaning up her inbox, and accidentally deletes the email containing approval for an upcoming project. Three months later, when the client takes issue with the invoice, how will we prove that the work was done as agreed? The email is long gone.

2

Destructive Update by Users
Franklin is trying to be helpful by updating the contact information for an important client. Unfortunately, he replaces the correct phone number with an old one, and clicks “Save”. The original, correct information is gone – irretrievably.

3

Malicious Damage by Users
Elvira has been fighting with HR for ages, and senses that the axe is coming down. In a spiteful moment, she removes some important email attachments from correspondence with Client A, making them impossible to recover. She also deletes other emails from Client B and empties her Deleted Items folder. Now the clock is ticking – if tech support does not act quickly they will be gone for good in two weeks. If Elvira had admin rights then your nightmare can be so much worse.

4

Accidental Damage by Provider
During routine maintenance in their data centre, Microsoft causes corruption in the mailbox of Alex, your Sales Manager. When they realize the problem, they restore the server, but yesterday’s emails are gone. Although you complain, they point out that their terms of agreement do not promise email backups, the fine print says...

“Point in time restoration of mailbox items is out of scope for the Exchange Online service.” (https://docs.microsoft.com/en-us/exchange/back-up-email)

“We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft is not liable for any disruption or loss you may suffer as a result. In the event of an outage, you may not be able to retrieve Your Content or Data that you’ve stored. We recommend that you regularly backup Your Content and Data that you store on the Services or store using Third-Party Apps and Services.” (https://www.microsoft.com/en-us/servicesagreement)

5

Malicious Damage by Attackers
Vladimir, a Croatian hacker, has done research on your company and decided that Mary in payroll is the perfect victim. He sends her an email, posing as company tech support. Mary naively clicks on the links, allowing Vladimir to encrypt her entire mailbox and hold it for ransom. See the chilling video demonstrating this hack below.